Chicago Deck Doc ("Deck Doc," "we," "us," "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website https://chicagodeckdoc.com/ (the "Site"), contact us, request an estimate, or otherwise interact with us.
This Policy also describes choices you may have and rights available to you under applicable privacy laws.
1) Scope
This Policy applies to information we collect:
- Through the Site and related online services;
- By phone, email, text message, social media, or in person when you request or receive our services; and
- Through service providers we use to operate our business (for example, website hosting, analytics, communications, and payment processing).
It does not apply to third-party websites, apps, or services that we do not control, even if we link to them.
2) Information We Collect
We collect information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.
A) Information you provide to us
Depending on how you interact with us, you may provide:
- Contact information: name, email address, phone number, mailing/service address.
- Service information: requested services (e.g., deck cleaning, staining, repairs), project details, property characteristics, preferred appointment times, notes/instructions.
- Communications: messages you send us, emails, texts, call recordings or call notes (where permitted by law), and customer support interactions.
- Photos or files: images of your deck/property or attachments you submit (if you choose to provide them).
- Payment and transaction information: if you pay an invoice or deposit, we (or our payment processor) may collect payment details and transaction history. We typically do not store full card numbers; our processor handles card data.
B) Information collected automatically (online identifiers and activity)
When you use the Site, we (and our service providers) may automatically collect:
- Device and network data: IP address, device identifiers, operating system, browser type, and language settings.
- Usage data: pages viewed, links clicked, time spent, referring/exit pages, approximate location (such as city/region inferred from IP).
- Diagnostics: logs and error reports.
Some of this information may be considered "personal information" under certain laws when it can be linked to an identifiable person or household.
C) Information from third parties
We may receive information from:
- Advertising/analytics partners (to understand performance of marketing and website traffic);
- Social media platforms when you interact with our pages or mention us; and
- Review platforms if you post a review or comment (subject to their settings and policies).
3) Cookies, Pixels, and Similar Technologies
We use cookies and similar technologies (such as pixels and tags) to:
- Operate the Site,
- Remember preferences,
- Analyze traffic and improve performance, and
- Measure marketing effectiveness.
Cookies may be first-party (set by us) or third-party (set by vendors like analytics or advertising providers).
Your cookie choices
You can control cookies through your browser settings. If you block certain cookies, parts of the Site may not work properly.
If we use advertising cookies (for example, for remarketing), you may be able to opt out using browser/device controls, vendor opt-out tools (where available), and opt-out preference signals (where required and where we can technically recognize them).
4) How We Use Information
We may use information to:
- Provide services and quotes (e.g., respond to requests, schedule estimates, perform work, send invoices).
- Communicate with you (service updates, scheduling, confirmations, customer support).
- Marketing and promotions (send offers or updates if you request or consent, and measure campaign performance).
- Improve the Site and operations (analytics, troubleshooting, testing, and performance monitoring).
- Security and fraud prevention (protect our Site, customers, and business).
- Legal and compliance (enforce terms, comply with law, and respond to lawful requests).
We do not use your information for purposes that are materially different from what's described here without providing notice where required.
5) How We Disclose Information
We may disclose information in the following circumstances:
A) Service providers (processors/vendors)
We may share information with vendors that help us run our business, such as:
- Website hosting and IT support
- Analytics providers
- Communications tools (email, SMS, phone systems)
- CRM/lead management tools
- Payment processors
- Scheduling tools
- Advertising partners (if used)
These vendors are authorized to use information only as needed to provide services to us and for legitimate business purposes consistent with this Policy.
B) Legal, safety, and rights protection
We may disclose information if we believe it is necessary to comply with law, protect rights and safety, or prevent fraud or abuse.
C) Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, information may be transferred as part of that transaction.
D) With your direction or consent
We may disclose information when you request it (for example, coordinating with a third party you designate).
6) "Sale," "Sharing," and Targeted Advertising (State Law Notice)
We do not sell personal information for money.
However, some privacy laws define "sale" or "sharing" broadly to include certain disclosures of identifiers and browsing activity to advertising/analytics partners in exchange for non-monetary benefits (like campaign measurement). If we engage in these practices, you may have the right to opt out (see Section 8).
If you want a conservative, future-proof approach, we recommend adding a "Do Not Sell or Share My Personal Information" link in your website footer that points to your opt-out method (email/form), even if you currently do not run behavioral ads.
7) Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including maintaining customer and estimate records, warranty and service history, resolving disputes, complying with tax/accounting requirements, and meeting legal obligations.
Retention periods vary based on the type of information and the reason we collected it. We may also retain and use information in an aggregated or de-identified form where permitted.
8) Your Choices and Privacy Rights
A) Marketing communications
You can opt out of marketing communications at any time:
- Email: unsubscribe using the link in our emails.
- SMS/texts: if we send marketing texts, you can opt out by replying "STOP" (or the method described in the message).
Service messages: even if you opt out of marketing, we may still send essential service/transactional communications.
B) Opt-out of targeted advertising / sale / sharing (where applicable)
Where required by law, you can opt out of targeted advertising, sale of personal information, and/or sharing for cross-context behavioral advertising.
We will also process opt-out preference signals where required and where we can technically recognize them.
C) Access, correction, deletion, portability (where applicable)
Depending on where you live, you may have the right to request access, correction, deletion, and portability of certain personal information, and to opt out of certain processing (like targeted advertising and profiling in furtherance of significant decisions).
D) How to exercise rights
To submit a request, contact us using:
Email: info@chicagodeckdoc.com
Subject line: Privacy Request
We may need to verify your identity before completing your request. If an authorized agent submits a request on your behalf (where allowed), we may require proof of authorization.
If a request is denied, you may have the right to appeal depending on your state of residence. We will include appeal instructions in our response where required.
9) Sensitive Information and Biometrics
We do not intend to collect biometric information (such as faceprints, fingerprints, or voiceprints) through our Site.
If our practices ever change in a way that involves biometric data, we will provide the notices and obtain any consents required by law.
10) Children's Privacy
Our Site and services are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us and we will take appropriate steps to delete it.
11) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Chicago Deck Doc
Attn: Dan Indriliunas
Email: info@chicagodeckdoc.com
Phone: (847) 979-9299
13) Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date reflects the most recent revision. If we make material changes, we will post the updated Policy on this page and provide additional notice if required by law.